Frequently Asked Questions
Bookings & Appointments
Appointments can be booked online or by contacting us directly. We operate by appointment only.
Some services may require a deposit, which will be applied to your total at checkout.
We’ll do our best to accommodate requests, but if your preferred groomer is unavailable, another experienced
team member will take great care of your pup.
We understand things come up! Please refer to our cancellation policy to avoid fees.
A secure leash is required. If your dog needs special shampoo or has specific care needs, please let us know in
advance.
Day of appointment
Grooming times vary based on the dog’s breed, coat condition, and temperament. We’ll provide an estimated
time at check-in.
For safety and focus, we do not allow owners to stay during the groom. Rest assured, we provide a stress-free,
positive experience!
We allow a short grace period, but late arrivals may result in a modified service or rescheduling.
Grooming & Services
Our salon is cage-free, and all dogs are hand-dried for their comfort and safety.
Absolutely! Feel free to bring photos or discuss your preferences with your groomer during check-in.
We assess matting on a case-by-case basis. Light tangles can be brushed out, but severe matting may require
a shorter trim for your dog’s comfort. Additional fees may apply.
We prioritize safety and handle all dogs with care. If any incident occurs, we’ll notify you immediately and take
appropriate steps.
CANINE TEMPERAMENT & SPECIAL CASES
Yes! We take extra care with senior dogs, adjusting our process to keep them as comfortable as possible.
Yes, we have experience working with dogs of all temperaments. Please inform us ahead of time so we can make adjustments to ensure a positive experience.
Yes! We recommend starting with a Puppy Intro Groom to help them get comfortable with the grooming process.
OTHER QUESTIONS
Yes! We use high-quality, gentle products, and hypoallergenic options are available upon request.
Yes! Our VIPUPS program offers exclusive benefits for regularly scheduled clients. Ask us for details!
We accept cash, EFTPOS, and major credit cards.